Contact & Support

Business contact

KaratDesk is our product name. Your jewellery store name, tagline and logo are separate customer-controlled branding.

Support and product enquiries

For paid activation, compatibility questions or help with the app, email 6677aditya@gmail.com. Include your operating system, app version, a clear description and a redacted screenshot if useful.

For a purchase, ask for written confirmation of price/taxes, licence duration, invoice/store/device allowances, activation arrangements and included support before paying. Do not rely on unofficial payment requests.

We aim to acknowledge support enquiries within 48 hours. Resolution time depends on the issue and any agreed support terms; there is no general 24/7 or fixed-resolution-time promise.

Privacy, refunds and complaints

• Privacy request — use the subject “KaratDesk privacy request”.
• Refund request — include your payment/invoice reference and purchase date.
• Complaint — describe the issue and the outcome you are seeking.

Tech Aditya is the current published business, support and privacy contact. We aim to acknowledge complaints within 48 hours and address them within one month or an earlier legally required deadline. Your right to contact a competent authority or forum is unaffected.

Keep support safe

Never email your password, banking OTP, full payment-card details, database key or recovery passphrase. Redact customer information from screenshots. Do not delete AppData, reset a database or replace encryption keys to troubleshoot important records.

Keep a verified portable encrypted backup off the original computer before upgrades. If startup fails, preserve the installation files and ask for guidance. Published downloads may retain legacy display branding for upgrade compatibility. Check release notes for the startup-recovery features included in your installer.